ddd111
Privacy Policy

1. Information We Collect

ddd111 collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the website, and in some cases from third-party sources such as payment providers and identity verification services. The categories of data we collect are set out below.

1.1 Registration and Account Data

When you create a ddd111 account, we collect the information you provide in the registration form. This typically includes your full name, date of birth, email address, mobile phone number, and preferred currency (Bangladeshi Taka, ৳). You may also be asked to provide your city or division of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh) for localisation and compliance purposes.

1.2 Identity Verification (KYC) Data

In accordance with our Know Your Customer (KYC) obligations, we may request copies of identity documents such as your National Identity Card (NID), passport, or birth certificate. We may also request a proof-of-address document (such as a recent bank statement or utility bill) and, in some cases, a live selfie or photograph taken alongside your identity document. This data is collected to verify your identity, confirm your age (18+ requirement), and prevent fraud and money laundering.

1.3 Financial and Transaction Data

When you make a deposit or withdrawal, we collect the details necessary to process the transaction. For mobile financial services (bKash, Nagad, Rocket, Upay), this includes your registered mobile number. For bank transfers (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), this includes your account number and branch details. For card payments (Visa, Mastercard), we collect the card number (partially masked after processing), expiry date, and billing name. We do not store full card numbers on our own servers — card data is tokenised and handled by our PCI-DSS-compliant payment partners.

1.4 Usage and Behavioural Data

We automatically collect data about how you interact with the ddd111 platform. This includes pages visited, games launched, session duration, bet amounts and frequencies, bonus activations, search queries within the platform, and the sequence of actions taken during a session. This data is used to personalise your experience, detect problem gambling patterns, prevent fraud, and improve the platform.

1.5 Technical and Device Data

We collect technical information about the device and connection you use to access ddd111. This includes your IP address, device type (mobile, tablet, desktop), operating system and version, browser type and version, screen resolution, and referring URL. This data is used for security monitoring, fraud detection, and platform compatibility optimisation. Bangladesh Standard Time (UTC+6) is recorded against all timestamped events.

1.6 Communications Data

If you contact our support team — whether by email, live chat, or any other channel — we retain records of those communications, including the content of your messages and our responses. If you opt in to receiving promotional communications (newsletters, bonus alerts, tournament notifications), we retain your communication preferences and a record of the messages sent to you.

2. How We Use Your Data

The personal data collected by ddd111 is used for the following purposes. For each purpose, we identify the legal basis on which we rely to process your data.

Purpose	Legal Basis
Creating and managing your ddd111 player account	Performance of contract
Processing deposits and withdrawals via bKash, Nagad, Rocket, and other methods	Performance of contract
Verifying your identity and age (18+ compliance)	Legal obligation
Preventing fraud, money laundering, and other financial crime	Legal obligation / Legitimate interest
Personalising your gaming experience and recommending relevant games	Legitimate interest
Sending bonus offers, promotional emails, and tournament alerts (where opted in)	Consent
Monitoring for problem gambling indicators and enforcing responsible gaming tools	Legal obligation / Legitimate interest
Resolving disputes and responding to support queries	Performance of contract / Legitimate interest
Improving platform performance, fixing bugs, and conducting analytics	Legitimate interest
Complying with applicable legal and regulatory requirements	Legal obligation

ddd111 does not use your personal data for automated decision-making that produces significant legal effects without human review. Where automated systems flag an account for fraud or bonus abuse, a member of our compliance team will review the case before any action is taken.

3. Data Sharing & Disclosure

ddd111 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share data only in the circumstances described below, and only to the minimum extent necessary.

3.1 Payment Service Providers

To process your deposits and withdrawals, we share the necessary transaction data with our payment partners, including mobile financial service operators (bKash, Nagad, Rocket, Upay) and banking institutions (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). Card transactions are routed through PCI-DSS-certified payment gateways that handle card data in compliance with international security standards. These providers act as independent data controllers for the purpose of processing your payment.

3.2 Game Technology Providers

The games available on ddd111 are supplied by third-party providers including Pragmatic Play, PG Soft, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, certain session data (such as your player ID, session token, and bet history for that session) is shared with the relevant provider to enable game functionality. These providers are contractually obligated to process this data only for the purpose of delivering the game experience and are prohibited from using it for their own marketing.

3.3 Identity Verification Services

To fulfil our KYC obligations, we may share your identity documents and personal details with third-party identity verification service providers. These providers use your data solely to verify your identity against public and proprietary databases and return a verification result to ddd111. They do not retain your documents beyond the verification period unless required by law.

3.4 Legal and Regulatory Authorities

ddd111 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where we are required to do so by applicable law, court order, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of ddd111, our players, or the public.

3.5 Business Transfers

In the event that ddd111 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players prior to any such transfer and ensure that the receiving entity commits to honoring this Privacy Policy or provides a comparable level of protection.

4. Cookies & Tracking

ddd111 uses cookies and similar tracking technologies (such as web beacons and local storage objects) to operate the platform, remember your preferences, analyse usage patterns, and support security functions. The table below describes the categories of cookies we use.

Cookie Category	Purpose	Can Be Disabled?
Strictly Necessary	Essential for the platform to function — login sessions, security tokens, load balancing, fraud prevention flags.	No — required for site operation
Functional	Remember your language preference, game lobby display settings, and notification preferences.	Yes — disabling reduces personalisation
Analytics	Aggregate, anonymised data on page visits, session durations, and game engagement to improve platform performance.	Yes
Marketing	Used to deliver relevant promotional content within the ddd111 platform based on your activity history.	Yes — opt out via account settings

Most web browsers allow you to manage cookie preferences through the browser settings menu. Please note that disabling strictly necessary cookies will prevent you from logging into your ddd111 account and using core platform features. Analytics and marketing cookies can be disabled without affecting the core functionality of the platform.

ddd111 does not use third-party advertising networks to serve ads on external websites based on your ddd111 activity. Marketing cookies are used exclusively within the ddd111 platform itself to tailor in-platform promotions and game recommendations.

5. Data Security

ddd111 takes the security of your personal data seriously and implements a multi-layered approach to protecting the information we hold. Our key security measures include the following:

• Transport Layer Security: All data transmitted between your device and the ddd111 platform is encrypted using TLS 1.2 or higher (256-bit SSL). The padlock icon displayed in your browser confirms that your connection is encrypted.
• Data Encryption at Rest: Sensitive personal data stored in our databases — including identity documents and financial records — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within ddd111's systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of access required to perform their job function. All access is logged and subject to audit.
• Two-Factor Authentication (2FA): ddd111 supports 2FA for player accounts and mandates 2FA for all internal staff accounts with access to personal data.
• Penetration Testing: Our platform undergoes regular third-party security assessments and penetration tests to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data security incident that affects your personal data, ddd111 has a documented incident response procedure. Affected players will be notified promptly and given guidance on protective steps they can take.

6. Data Retention

ddd111 retains your personal data for as long as your account is active and for such additional periods as are required by law or justified by legitimate business need. The following general retention periods apply:

• Account and registration data: Retained for the duration of your account plus 7 years following account closure, to comply with financial record-keeping obligations.
• KYC / identity documents: Retained for 5 years from the date of submission or from the date of account closure, whichever is later, in line with anti-money-laundering requirements.
• Transaction records: Retained for 7 years from the date of each transaction, consistent with standard financial record-keeping practice.
• Support communications: Retained for 3 years from the date of the most recent communication in a support thread, unless the communication relates to a dispute or legal matter (in which case it is retained until that matter is fully resolved plus 2 years).
• Marketing preferences and consent records: Retained for as long as your account is active or until you withdraw your consent, whichever is earlier. A record of the withdrawal of consent is retained for 3 years.
• Analytics data: Aggregated, anonymised analytics data (from which individuals cannot be identified) may be retained indefinitely for platform improvement purposes.

When personal data reaches the end of its retention period and there is no legal basis for continued storage, ddd111 will securely delete or permanently anonymise that data. Deletion is carried out using industry-standard data-destruction methods that render the data unrecoverable.

7. Your Privacy Rights

As a user of the ddd111 platform, you have a number of rights with respect to your personal data. ddd111 is committed to honouring these rights promptly and without undue friction.

7.1 Right of Access

You have the right to request a copy of the personal data that ddd111 holds about you. This is sometimes called a Subject Access Request (SAR). Upon receiving a verified request, ddd111 will provide you with a structured, commonly used, machine-readable copy of your data within 30 calendar days. There is no charge for a first SAR within any 12-month period.

7.2 Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as your name, email address, or phone number, you can update most information directly through your ddd111 account settings. For data that cannot be self-corrected, contact [email protected].

7.3 Right to Erasure

You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for continued processing. Please note that erasure requests cannot be fulfilled where ddd111 is required by law to retain the data (for example, transaction records required under financial regulations). In such cases, ddd111 will inform you of the specific retention obligation that prevents full erasure.

7.4 Right to Restrict Processing

You may request that ddd111 restrict the processing of your personal data in certain situations — for instance, while a dispute over the accuracy of the data is being resolved. During a restriction period, ddd111 will continue to store the data but will not process it for any purpose other than storage, unless you provide consent or the processing is required for legal purposes.

7.5 Right to Data Portability

Where processing is based on your consent or on a contract between you and ddd111, and the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller of your choice.

7.6 Right to Withdraw Consent

Where ddd111 processes your personal data on the basis of consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. You can manage your marketing preferences directly in your account settings, or by emailing [email protected].

8. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise a data right, or have a concern about how ddd111 has handled your personal data, please contact us using the details below:

• Email: [email protected] (please use subject line "Privacy Request" or "Privacy Complaint")
• Response time: ddd111 aims to acknowledge all privacy-related communications within 48 hours and to resolve complaints within 30 calendar days.
• Escalation: If you are not satisfied with ddd111's response to a privacy complaint, you have the right to escalate your concern to any competent data protection or privacy authority with jurisdiction over your complaint.

ddd111 takes all privacy complaints seriously. Every complaint is logged, reviewed by a senior member of our data team, and responded to with a full written explanation of our findings and any remedial action taken. We treat privacy feedback as an opportunity to improve our data practices on behalf of all players on the platform.

This Privacy Policy was last reviewed and updated in January 2026. ddd111 reserves the right to amend this policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. Material changes will be communicated to registered players via account notification or email before the revised policy takes effect. Your continued use of the ddd111 platform following notification of any amendment constitutes your acceptance of the updated Privacy Policy.